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I forgot my Password. How can I reset it?

If you forgot you password, please do the following:

 

From the login page (https://www.trainer.ly/Account/Login), click Forgot Your Username or Password?

 

 

Select "Reset My Password". Then enter Your Email Address and Click "Submit" button

 

 

You will receive an email titled "Information to Set Your Password" that contains an authorization code for resetting your password. Press "Click Here" link located under "To set your password" section  

Reset_Password.png

 

 

After you press "Click Here" link the following screen appears:

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Type your New Password and then Retype the New Password. Press "Save Changes" button to reset your password

 

NOTE: The authorization code is only valid for 2 hours from the time it was sent. If the authorization code expires, or if you use it and the reset fails, you can obtain a new code to attempt to reset your password again.

 
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