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STUDIO: How do I Cancel a Scheduled ONLINE Session?

To cancel a scheduled Trainerly session, please do the following

  • Log in to your account,

  • Choose "Sessions" option in the top menu bar

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  • Click "Start Session" button for the session you will to cancel

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  • Click "Cancel Session" button to cancel session.  Under "Session Notes" section, please explain the reason for your session cancellation. Be as specific as possible. Press "Send" button to send message

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You can cancel your session up to 1 hour prior to session start time. To cancel a session within 1 hour of start time, please send an email to GetFit@trainer.ly notifying us of the cancellation along with a specific reason as to why you cannot make the scheduled class. We will notify your client of the cancellation request.

 

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