STUDIO: How do I Cancel a Scheduled ONLINE Session?

To cancel a scheduled Trainerly session, please do the following

  • Log in to your account,

  • Choose "Sessions" option in the top menu bar



  • Click "Start Session" button for the session you will to cancel



  • Click "Cancel Session" button to cancel session.  Under "Session Notes" section, please explain the reason for your session cancellation. Be as specific as possible. Press "Send" button to send message



You can cancel your session up to 1 hour prior to session start time. To cancel a session within 1 hour of start time, please send an email to notifying us of the cancellation along with a specific reason as to why you cannot make the scheduled class. We will notify your client of the cancellation request.


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