How Can I Improve my Video Quality?

Video Quality can be improved by a number of factors.  The most common factors are listed below:



Slow or busy internet connection

Slow computer

Bad Lighting

Too many USB devises plugged in



Webcams come in many different qualities and prices. Click here to purchase a quality webcam.

A good webcam is benefiting to the trainer as well as the client. If the person you are talking to has a low quality you will see a low quality image no matter how much you paid for your own webcam

A decent webcam is a must to participate in Trainerly video sessions!


Slow or busy internet connection

You may be experiencing poor video quality due slow internet connection.  Try closing all other application that require internet connection (especially those that might be playing video or music) and cancel any file downloads.

We recommend the following minimum internet speed to ensure good video quality:


Slow computer

Do you have other programs running on your computer? Try closing all of them, except Trainerly, and see if that makes a difference.

If you are losing a laptop, you may have video quality issues when it's in power saving mode.  Plug your laptop connector to an AC wall outlet or switch your computer setting to maximum performance. 

We recommend the following minimum system requirements to ensure good video quality:

Windows Operating System - 2000, 2003, XP, Vista, 7, and 8

  • Intel Core2 Duo CPU 2.XX GHz or AMD processor (1 GHz or faster)
  • 200 MB Hard Drive Space
  • 2 GB of RAM recommended
  • JavaScript and cookies enabled
  • Active X enabled and unblocked for Microsoft Internet Explorer (recommended)
  • Java 6.0

Mac Operating System - 10.5 or higher

  • Intel processor (512 MB of RAM or more recommended)
  • 200 M Hard Drive Space
  • JavaScript and cookies enabled
  • Plug-ins enabled in Safari
  • 200 MB Hard Drive Space
  • USB Port 2.0


Bad Lighting

If the room you are using to participate in Trainerly sessions is dark, then you are probably not sending great picture quality. Try turning on more lights or open up the curtains.  Make sure you room or fitness studio is well lit prior to initiating a session.


Too many USB devices plugged in

You may experience poor video quality if you are using too many USB devices.  Try disconnecting all other USB devices besides your external webcam.  If your webcam is plugged into USB hub, unplug it and try to plug it directly into your laptop or computer USB port.

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