The two main causes of poor sound quality are:
- You have Internet connection issues or a slow connection. You can check your Internet connection speed at speedtest.net. You will need a minimum of 4.0 Mbps download and 1.0 Mbps upload speeds for good quality audio and video.
- Running bandwidth-heavy programs or downloading large files from the internet. Check to see if anyone else on your connection is downloading large files or making video calls.